The Communication Blueprint for Professionals:Mastering Frameworks and Workplace Influence
This hands-on programme is designed for employees who are interested to improve their business communication skills at the workplace.
• Recognise the negative elements/thoughts that may cause their anxiety/apprehension when communicating at the workplace
• Develop a positive mindset when dealing with communication difficulties
• Reduce communication barriers at the workplace
• Enhance their confidence level in communication skills
• Identify the oral & written communication strategies at the workplace
• Improve the effectiveness of their oral & writing skills at the workplace
• Executives & Senior Executives
• Administrative Professionals & Secretaries
• Team Leaders & Supervisors
• Customer Service & Frontline Staf
• Managers & Assistant Managers
• Sales & Marketing Personnel
• HR & Corporate Support Staff
• Experiential activities
• Mini lectures
• Hands-on activities such as role-plays, games, discussions
• Video-watching
• Presentations and simulations
• Simulate real life situations to enhance the training.
DAY 1
• Module 1: Understanding Yourself as a Business Communicator
• Module 2: Recognising Audience’s Needs
• Module 3: Strategising Your Messages
• Module 4: Embracing Business Communication Barriers
DAY 2
• Module 5: Constructing Your Document
• Module 6: Making Your Ideas Heard
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