Building Positive Employee Relations: Strategies for Conflictresolution
This program will take participants through the methods of Effective Communication, Conflict Resolution & Facilitation Skills at workplace so that they can start applying them, building self- esteem, and gaining confidence to start to improve self-confidence and inspire actions that lead to team success. It provides participants with the skills and knowledge needed to effectively navigate conflicts in the workplace and maintain a positive work environment. Mastering Essential Facilitation Skills training is to enhance an employee’s ability to facilitate meetings and workshops, plan and execute projects, and delegate tasks effectively. This training program focuses on developing skills and knowledge in various areas, such as group dynamics, prioritization, time management, and decision-making
- Participant will be exposed to the benefit of leveraging on Effective Communication, Conflict Resolution & Facilitation Skills that will prepare participants communicate more confidently and improve interpersonal relationship among stakeholders.
- All learning elements will be carefully planned so participant will get the opportunity to perform the thought techniques in class through role plays, games, video takeaway, group discussion, and case studies that relates to each individual working experience, knowledge, skill level.
- At the end of each session, trainer will review the participant understanding through review, Q&A and summarize the session together with participant.
Private Sector Industries or any Government Agencies This program is designed for Executive and above employees’ group.
- Training will be delivered in a mix activity of experiential learning such as games, quiz, presentation, demo. Every activity is carefully selected to enhance the learning experience and relates to the application in participant environment.
- Participant will be exposed to the Effective Communication, Conflict Resolution & Facilitation and brings harmony at work pace. Skills and relates to building confidence in daily communication that will lead to higher productivity.
- All learning elements will be carefully planned so participant will get the opportunity to perform the thought techniques in class through role plays and case studies that relates to each individual industry application
Day 1
- Module 1 : Definition and effective communication
- Module 2 : Principle to effective communication that Inspire action
- Module 3 : Effective interpersonal communication between stakeholders at work
- Module 4: Win friends and influence people effectively
Day 2
- Module 5 : Understanding Conflict
- Conflict Identification and Assessment
- Preventing Conflicts
- Managing Emotions in Conflict
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