Persuasion, Negotiation & Influencing Skills
Organisational conflict and dealing with difficult people need not be an unpleasant, destructive influence and toxic. Instead, it can be used as a force for innovation and positive change. If differences are appropriately managed, they can draw out diverse ideas, create synergy, and foster the development of better relationships. What every leader need, therefore, is a set of skills for resolving conflict constructively and promoting greater collaboration among all members of their teams. Communication and negotiation in an organisation are essential and if managers, supervisors, team and line leaders and superintendents can leverage on these skills well; the organisation would successfully grow and achieve its corporate and strategic goals.
1. Adapt negotiation and conflict management skills building in own personal strengths and weaknesses
2. Control the negotiation process more effectively by developing an in-depth understand of the key elements of the process
3. Improve confidence to better deal with difficult negotiators and achieve collaborative value adding results
4. Expand range of available negotiating strategies, tactics and possess the ability to use them effectively
5. Plan easily and effectively for every negotiation using a highly effective strategic preparation template
6. Mediate own disputes and negotiations and become a more skilled and effective negotiator and conflict manager
First-line management, middle management and senior management who are required to resolve office conflict, negotiate better for compromising actionable solutions, able to provide instructions and communicate with others while working in the same organisation
As the focus is on skills training, the approach of the program is a practical one, i.e. “Learning by Doing”. Participants will have ample opportunities to practice with work related training material.
The approaches used would include:
• Short Theory to reinforce the basics
• Liberal use of discussions to enhance understanding and confidence
• Individual and group exercises that are workplace oriented
• Video presentations
• Extensive use of training activities including self-assessment questionnaires, exercises, quizzes, role-plays, and games that stimulate learning and participation
The method of training and facilitation will be participants paced, participative and skills oriented. In addition to short Theory and discussions there will be individual and syndicate group exercises benefiting particularly from the cross exchange of personal experience and group dynamics.
Assessment Techniques
i. A Pre and Post-Training Test provided before the program commences and at the end of the program
ii. MCQ questions via an online platform will be specifically designed to evaluate the participants’ realization of the programme
iii. This is also to gauge the participant’s level of competency upon workshop completion
DAY 1
• Module 1: Understand Organisational Conflict
• Module 2: Conflict Management Skills to Nurture
• Module 3: Multiple Work Generations Conflict & Expectations
DAY 2
• Module 4: Persuasion Techniques: Body Language
• Module 5: Hypnotic Voice for Better Persuasion
• Module 6: Techniques of Convincing and Influencing for Effective Teamwork
DAY 3
• Module 7: Strategic Negotiation
• Module 8: Approach & Negotiation Styles
• Module 9: Techniques of Convincing and Influencing for Effective Teamwork
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